Phone System Outage

Posted by Trevor Smith in Announcements, Aug 11, 2016

 

08/12/2016 12:30 PM (Update)

As of 12:30 PM on August 12, 2016 our phone systems are back up and running properly.

 

08/11/2016 3:35 PM (Update)

YorkHoist phone service has been restored through a work-a-round with limited capabilities. Our phone service provider is still experiencing issues in the southern Pennsylvania region, and are working with Comcast to resolve the issue. Some of our phone system capabilities will remain unavailable until we can restore full service. We apologize for longer than normal wait times, as we must manually route calls throughout our branches.

*Updates will be posted here as available*

 

08/11/2016 2:45 PM (Update)

YorkHoist phone systems are still down due to a failure outside of our network. Our IT team is working with our phone service provider to resolve the issue as soon as possible. Our provider is experiencing network issues in the southern Pennsylvania region, which is where our data center is located. We are working to reroute all calls through our Willimapsort, PA branches phone server and restore internal service as soon as possible.

While this failure is outside of our network and out of our control, we sincerely apologize for the inconvenience.

*Updates will be posted here as available*

 

08/11/2016 2:08 PM (Original Post)

YorkHoist phone systems are currently down at all locations. Our IT team is working diligently to resolve this issue as quickly as possible. For immediate assistance please send us a private message on social media, use the contact form on MyHCR, or email info@yorkhoist.com.

Our sales and service staff are monitoring all of these channels and working to respond as quickly as possible. We sincerely apologize for the inconvenience, and hope to have this issue resolved shortly.

As a reminder all account information including quotes, invoices, inspection reports, load test reports, and much more are available on MyHCR.

*Updates will be posted here as available*

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