Breakdown Service & Repairs

OVERVIEW

YorkHoist understands the frustration caused by broken down equipment. Downtime slows production, hampers productivity, and increases overall operating costs. Our factory trained technicians complete most repairs on the first visit to our customer's facilities. With over a half million dollars in stock parts, YorkHoist can identify and fix most problems the day they occur.

Breakdown Reported

BREAKDOWN REPORTED
Customers initially reports trouble to the YorkHoist dispatch center. A Project Coordinator will gather the necessary information to begin processing the work order.

Breakdown Reported

WORK ORDER CREATED
The YorkHoist Project Coordinator generates a detailed work order, with necessary unit and breakdown information. The work order is immediately trackable on our MyHCR Customer Portal.

Breakdown Reported

TECHS DISPATCHED
The YorkHoist Project Coordinator communicates with the Service Technicians closest to the breakdown (determined by real-time GPS) to ensure immediate dispatched to the customer facility.

Breakdown Reported

PROBLEMS IDENTIFIED
YorkHoist Service Technicians arrive and preform a thorough unit analysis. All problems are reviewed with the customer and proposed repairs are completed in a timely manner.

Breakdown Reported

REPAIRS COMPLETED
YorkHoist Service Technicians preform a series of functional tests after the repairs are complete. A detailed daily report identifying all problems and repairs is submitted for customer review.​

Breakdown Reported

BREAKDOWN REPORTED
Customers initially reports trouble to the YorkHoist dispatch center. A Project Coordinator will gather the necessary information to begin processing the work order.

Breakdown Reported

WORK ORDER CREATED
The YorkHoist Project Coordinator generates a detailed work order, with necessary unit and breakdown information. The work order is immediately trackable on our MyHCR Customer Portal.

Breakdown Reported

TECHS DISPATCHED
The YorkHoist Project Coordinator communicates with the Service Technicians closest to the breakdown (determined by real-time GPS) to ensure immediate dispatched to the customer facility.

Breakdown Reported

PROBLEMS IDENTIFIED
YorkHoist Service Technicians arrive and preform a thorough unit analysis. All problems are reviewed with the customer and proposed repairs are completed in a timely manner.

Breakdown Reported

REPAIRS COMPLETED
YorkHoist Service Technicians preform a series of functional tests after the repairs are complete. A detailed daily report identifying all problems and repairs is submitted for customer review.​

Breakdown Reported

BREAKDOWN REPORTED
Customers initially reports trouble to the YorkHoist dispatch center. A Project Coordinator will gather the necessary information to begin processing the work order.

Breakdown Reported

WORK ORDER CREATED
The YorkHoist Project Coordinator generates a detailed work order, with necessary unit and breakdown information. The work order is immediately trackable on our MyHCR Customer Portal.

Breakdown Reported

TECHS DISPATCHED
The YorkHoist Project Coordinator communicates with the Service Technicians closest to the breakdown (determined by real-time GPS) to ensure immediate dispatched to the customer facility.

Breakdown Reported

PROBLEMS IDENTIFIED
YorkHoist Service Technicians arrive and preform a thorough unit analysis. All problems are reviewed with the customer and proposed repairs are completed in a timely manner.

Breakdown Reported

REPAIRS COMPLETED
YorkHoist Service Technicians preform a series of functional tests after the repairs are complete. A detailed daily report identifying all problems and repairs is submitted for customer review.​

BREAKDOWN SERVICES

Breakdown Reported

BREAKDOWN REPORTED
Customers initially reports trouble to the YorkHoist dispatch center. A Project Coordinator will gather the necessary information to begin processing the work order.

Breakdown Reported

WORK ORDER CREATED
The YorkHoist Project Coordinator generates a detailed work order, with necessary unit and breakdown information. The work order is immediately trackable on our MyHCR Customer Portal.

Breakdown Reported

TECHS DISPATCHED
The YorkHoist Project Coordinator communicates with the Service Technicians closest to the breakdown (determined by real-time GPS) to ensure immediate dispatched to the customer facility.

Breakdown Reported

PROBLEMS IDENTIFIED
YorkHoist Service Technicians arrive and preform a thorough unit analysis. All problems are reviewed with the customer and proposed repairs are completed in a timely manner.

Breakdown Reported

REPAIRS COMPLETED
YorkHoist Service Technicians preform a series of functional tests after the repairs are complete. A detailed daily report identifying all problems and repairs is submitted for customer review.​

RENT WHILE-U-WAIT

Tired of downtime during a breakdown? Then you need to try YorkHoists "RENT while-U-wait" program. When you have a breakdown YorkHoist will supply a comparable replacement unit for you to use while we repair your equipment for a small fee. To learn more about this program visit our RENT while-U-wait page.

EMERGENCY BREAKDOWN SERVICE

YorkHoist offers 24/7/365 fast response Emergency Breakdown service. Our ONE-HOUR dispatch guarantee ensure a factory trained Service Technician is dispatched to your facility within one hour of the service request. Downtime is expensive, YorkHoist is here to keep your equipment running.

BREAKDOWN SERVICE OPTIONS

SCHEDULED SERVICE

Scheduled service allows customer with non-critical repair needs to schedule out repairs in a cost-effective manner. Multiple scheduled repairs can be completed at the same time, or in conjunction with other onsite work.

SHOP REPAIRS

Shop repairs allow customers to deliver or ship equipment in need of repair to any of our locations. Our Shop Technicians will perform a complete unit diagnostic on arrival and submit a repair quote for all parts necessary to rectify any problems. All units repaired at one of YorkHoist's locations receive a complimentary Inspection and Load Test prior to leaving the facility!

PROACTIVE MAINTENANCE

YorkHoist's comprehensive Guardian Assurance Inspection and PM program (GAP) is designed to be tailored to an individual customers needs. Combined with our tiered discount pricing, a PM program can greatly reduce downtime and costs related to breakdowns. Learn more about GAP here!

24/7/365 Repairs

YorkHoist Service Technicians are available 24/7/365 for all your repair needs. Unlike many of our competitors, our Dispatch Center is also staffed 24/7/365. There is always someone available to take your breakdown call. Our ONE-HOUR dispatch guarantee ensure a technician will be dispatched to your facility within one hour of the service request.

Fast Same Day Service

Factory Trained Service Technicians

Electronic Dispatch w/ Real-Time Tracking

Detailed Daily Repair Reports

Large Parts Inventory

Fully Equiped Repair Vehicles

5 LOCATIONS SERVING PA, NJ, MD, DE, NY, WV, VA, AND D.C. DAILY!